Columbia, South Carolina – The state of South Carolina has joined forces with 38 other states, Puerto Rico, and the District of Columbia to issue a consent order against Sigue Corp., a money transfer service. The order, which is intended to safeguard customers, says that the company has to stop transferring money within the state immediately due to its deteriorating financial condition.
Sigue Corp. became popular for its Money Transfer App, which let people send money for a flat fee between more than 50 countries and all 50 states. It was revealed that the business hasn’t been able to complete money transfers and money orders or pay its financial obligations, which is against state laws about money transmission. Such shortcomings have raised serious concerns about the company’s capacity to responsibly serve its customers, prompting regulatory authorities to take action.
The order issued by the regulators not only prohibits Sigue to stop transmission operations, but it also requires the company to keep all records and make all financial documents available to the regulators. These also include information about customers who will be affected. This move is part of a broader effort to ensure transparency and accountability in the wake of the company’s financial decline.
For customers who think they may have been affected by Sigue’s failure to follow money transmission laws, they are being asked to get help. The Money Services Division of the Office of the South Carolina Attorney General is handling inquiries and concerns from the public. People who are affected should call 803-734-1221 or email msb@scag.gov to report any issues or get help.
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Currently, the focus remains on addressing the needs of impacted customers.
Sigue Corp. announcement
Sigue website is no longer accessible and the company has issued the following announcement after the consent order:
We are no longer processing new money transfers, money orders, or bill payment transactions through agents, branches or our SiguePay mobile application, and we are making every effort to refund those transactions that remain outstanding.
Should you have an unpaid transaction, or have any other questions about Sigue’s services, please contact us:
By mail, at:
Sigue Corporation
Post Office Box 750
San Fernando, California 91340
By email, at: customerservice@sigue.com or
Through our Toll-Free Number, at:
USA: 1-800-385-3316 or Mexico: 01-800-0257445
Please allow us two business days to respond.
Also, for questions or concerns about Sigue contact: The Consumer Financial Protection Bureau
By telephone, at:
(855) 411-2372, or (855) 729-2372 (TTY/TDD)
by email at: www.consumerfinance.gov.
or online at:Â https://www.consumerfinance.gov/complaint/
You may also contact the state regulatory agency noted on your receipt or
through the Nationwide Multistate Licensing System at:
https://mortgage.nationwidelicensingsystem.org/contact/Pages/StateAgencyContacts.aspx
