Columbia warns residents against using doxo.com for bill payments, citing delays and service disruptions for water and parking accounts

Columbia, South Carolina – City authorities warn Columbia residents not to use doxo.com, an unapproved third-party bill payment system, to pay their city service dues. The site is not acknowledged as an authorized vendor, partner, or affiliate of the City of Columbia, which calls into question the security and dependability of its offerings.

The city has issued this warning due to significant issues associated with the processing of payments through doxo.com. In particular, the City of Columbia has no authority or control over when payments are made using this system. For essential services like Columbia Water and city parking, where timely payment is required to prevent disturbances, this is especially important.

Payments made through doxo.com have been noted to frequently suffer delays. Such delays can cause several unfavorable effects for people, such as the accumulation of late fines. In more severe cases, prolonged delays could result in the disconnection of water services due to perceived nonpayment, adding a layer of urgency to the city’s advisory.

To prevent these potential complications, the City of Columbia strongly encourages all residents to use only the designated and approved payment methods. For payments related to Columbia Water services, customers are directed to visit the official website at https://columbiascwater.net/payment-options/. Here, they can find a list of reliable payment options or they can contact the Customer Care center directly at (803) 545-3300 for assistance.

Read also: Columbia’s Fleet Services seeks skilled technicians at March 26 hiring fair, offering competitive pay, full benefits, and more

For issues related to parking, including the payment of tickets and permits, residents should refer to https://parking.columbiasc.gov/payments/. The website provides a secure method to handle all parking-related payments. Alternatively, Columbia’s Parking Services can be reached at (803) 545-4015 for further guidance and support.

Read also: City of Columbia to celebrate 50th anniversary of Community Development Department with brunch, service projects, tours, and community block party

By adhering to the official payment channels endorsed by the City, Columbia’s residents can ensure their transactions are processed efficiently and securely. This adherence not only guarantees the continuity of essential services but also protects residents from unnecessary financial penalties. The City of Columbia remains committed to providing secure and reliable payment systems to all its citizens and urges everyone to comply with these recommendations for their benefit and peace of mind.